Refund policy

Delivery

Once the order is completed and paid on our online store, the package will be sent within the next business days. Everywhere in Canada, the delivery costs will be calculated according to the distance traveled.

Free shipping with a purchase of 155$ and more.

Availability of items

We do our best to keep our online inventory up to date, but sometimes an item you have ordered may not be available. We will contact you as soon as possible if there is anything that prevents us from delivering your order.

Holiday Return and Exchange Policy

For all purchases made between November 21 and December 24, 2022, Boutique La Raffinerie will issue a refund if the item was received within 14 business days and exchanges allowed until January 7, 2023.

Returns and Exchanges

If you are not completely satisfied with your online purchase, simply return it to us for an exchange or refund. Boutique La Raffinerie accepts returns within 20 days of the purchase date. The item must be returned in its original condition, unworn and with all tags attached. Shipping and handling charges are non-refundable and are the responsibility of the customer. All jewelry, lingerie and sale items are final sales and cannot be returned. Returns must be sent prepaid. Please include a note explaining the reason for your return.

We are not responsible for lost packages or packages sent to the wrong address.

Here is the address for returns:

Boutique La Raffinerie

Attention: Return of merchandise

Boutique La Raffinerie

2052 Chemin du Village,

Mont-Tremblant, Qc

J8E 1K4

Boutique La Raffinerie will refund customers with the same payment method used for the original purchase. Returns are made upon receipt of goods. You will receive an email confirmation when your exchange or return is made. In the event that the goods cannot be exchanged, we will refund your money. We reserve the right to refuse a return or exchange if the goods do not meet our return policy.

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